When you make an order on XenPills You are sent an email confirmation containing the details of your order. The email is confirmation of your order that includes the items you purchased along with the shipping address, as well as estimated delivery dates. Take a moment to review the information carefully and get in touch with our customer support team right away in the event of any discrepancies.
After we have dispatched your order, we'll send you an additional email to confirm the shipping information. The email will contain the tracking number and link to the courier's site which allows you to track how your package is. If you don't receive this email by the timeframe for processing Check your spam box or reach out to our help desk to get assistance.
The delivery times are dependent on the shipping destination and method chosen at the time of the time of purchase. Estimated delivery times are listed upon the Shipping Information page.
Although we try to keep these estimates in line external factors like customs clearance as well as local postal services could impact the actual delivery time. Please be patient and understand that we appreciate the understanding you show with these areas.
In the event that your order gets lost in shipping, we can offer reshipping of lost orders. If you think your order was lost then please call our customer support team and provide us with the order's reference number and tracking details. We will look into the problem and, if we find evidence of loss, arrange for a refund at no cost to the customer.
Our goal is to make your satisfaction our top priority. When a broken seal or tampered seal is found on a shipped order, the customer must report it within 7 days of receiving the shipment.
Refunds are handled within 7 to 10 business hours after receiving the item returned. Refunds will be credited to the payment method used for the purchase. It is important to note that it might take a bit longer for the refund to show on your account statement according to your credit or bank card issuer.